Wednesday, March 20, 2019
Situational Marketing 101
They want solutions, they want them to be quick, and they want them now. They don’t have the bandwidth for a lot of exposition. Self-employed professionals like coaches who try to sell “realizing your potential,” “getting where you want to go,” or “creating the life you want to live” really have a problem. Most people might think those are nice ideas, but they must think so hard to figure out what that means for them that they’d rather go home and balance their checkbook. Even if they might be intrigued, they are thinking something like, “It would be nice to work on that right after I deal with my employee turnover problem.”
Other professionals who try to sell “accurate accounting services” or “high-quality graphic design” face a different but related problem. Those are commodities in the minds of their potential clients. Such language goes in one ear (or eye) and out the other. Ten minutes after finding out about you they have forgotten all about it.
It’s a well-known fact that people buy what they want rather than what they need. Your marketing needs to be about the client: the client’s situation, the client’s feelings, the client’s problem, and - finally – the solution you will provide for the client.
Good situational marketing has several important qualities.
It is: Clear and specific – the listener hears themselves exactly in the message
1. Emotional – it elicits a response in the gut or the heart
2. Communicated in the words your clients use themselves
3. Easy to remember
4. Unusual in a way that really makes it stand out.
Start with a careful examination of your unique talents and strengths. Then examine the situations your ideal clients face and listen to the words they use to describe them. Ask yourself what they say to themselves as they’re driving to the office or brushing their teeth at night. When you find a match between the work you are passionate about doing and a problem your clients are aware that they have, you have struck gold. You know what to say, and you know what products and services you need to develop in order to help them. You know you can help them because their problem is really rooted in an area of personal growth in which you are an expert. And your ideal clients become excited to talk to you!
Here are some more examples of situational marketing:
· People who secretly wish they’d get laid off so they can go do what they REALLY want to do
· Single working moms sharing custody with a jerk
· Contractors who are tired of worrying where their next job is coming from
· Business owners who wish their employees would stop bickering and do their jobs
· Full time moms whose children are growing up and who wonder, “Now what do I do?”